Frequently Asked Questions

How do I return my order?+
Simply email us at info@pureform.nl with your order number. We’ll guide you through the process.
When will my order be delivered?+
Delivery times vary by country. Please check our Shipping Times page for the most accurate information for your location.
When will I receive my refund?+
Once we receive your return, refunds are processed within 3–5 business days back to your original payment method.
Are your products sustainable?+
Yes. We use recycled metals and work exclusively with responsibly operated Manufacturers.
Can I change or cancel my order?+
Yes — as long as it hasn’t shipped yet. Contact us as soon as possible at info@pureform.nl to make changes.
How can I contact you?+
Email us at info@pureform.nl or use our contact form. We usually reply within 24 hours.
Do you offer international shipping?+
Yes — we ship throughout the EU for €3.95. Free shipping on orders over €50.
Which payment methods do you accept?+
We accept the following payment methods:
  • American Express
  • Apple Pay
  • BLIK
  • Google Pay
  • iDEAL
  • Maestro
  • Mastercard
  • Visa
Do you offer a warranty?+
Yes — we offer a lifetime warranty on all our products. If your item ever breaks or has defects under normal use, we’ll repair or replace it free of charge.
How can I stay updated on new drops and offers?+
Subscribe to our newsletter at the bottom of the page and follow us on Instagram @pureform.nl for exclusive updates.